Why Script Error Occurs After Deep Clean?

Some people may encounter script error after finishing deep clean process. Do you consider why this error occurs and have you worry about it? If so, we will give you a detailed explanation about this issue.

Dear user, we would like to tell you that this issue is caused via the unstable internet connection, but it won’t affect you to use our product normally. So please do not worry about it. Please click the button we underlined if you encounter this issue.

Dear customer, if you have any question after reading this article, please leave your comment here and we will send solution to you soon. Thank you for your generous support and kind understanding to iMobie in advance.

Why PhoneClean Can’t Detect the Jailbroken iDevice?

Some users email us that their jailbroken iDevices cannot be detected via PhoneClean. Today, we provide this help page to solve this issue. Please check solution here:

1. It seems that you didn't install a plunging named afc2add on your device. Please install afc2add on your device through Cydia:

Dear customer, we strongly hope our product will bring more conveniences to you. If you have any problems, please leave your comment or contact Support@imobie.com directly. We will try our best to provide you with the best software we can make.

How to Delete Backup Created Before Deep Clean?

Some customers ask why PhoneClean always backup their data before clean process. Sometimes, they feel annoyed about this if the backup process is taking a long time. Today, we will explain this to you and teach how to delete the backups created before deep clean.

First, we would like to tell you that considering the significance of your data, PhoneClean creates full backups prior to any cleaning action. Upon doing so, even you mistakenly deleted some of useful personal data, like an important message or other valuable photos; you can get them back by restoring your device to any appointed backup point. It will be appreciated for your kind understanding for that.

If you really do not want to keep the backup, please refer to the tutorial to delete it permanently.

If you are using PC, here is the path that backup located:

C:\Users\{computer name}\AppData\Roaming\iMobie\PhoneClean\DeviceBackup

If you are using Mac, here is the path of backup located:

Open Finder > Go > Go to Folder > Enter: ~/Library/Application Support/MobileSync/Backup/ > Go.

If you have any questions, please leave your comments or contact our Customer Support directly. Thank you for your generous support and kind understanding to iMobie in advance.

Why I Can’t Download iMobie Product on My iPhone/iPad/iPad Touch?

Some customers send mail to tell us that they are unable to download iMobie product, like PhoneClean, AnyTrans, PhoneRescue on their iPhone, iPad or iPod Touch. They feel confused about this issue. You will get the answer after reading this passage.

We would like to clarify that all our products are desktop based programs, but they can be used to for iOS devices, such as iPhone, iPad, iPod Touch. Thus, please install our product on your computer first and then connect your device with it via USB cable. Next, you can use it.

If you think this inconvenience you, the good news is that our dev team is working on improving our products and will provides you with more conveniences. It will be appreciated for your kind patience.

If you have any questions, please leave your comments or contact our Customer Support directly. Thank you for your generous support and kind understanding to iMobie in advance.

How to Recover Lost Data from iCloud Drive?

PhoneRescue helps users to recover data via exporting data from iCloud Drive even without iDevice at hand. It lets you easily retrieve PPT, Excel, PDF file, Pictures and other files you lost. Through iCloud Drive feature of PhoneRescue, you can preview and selectively recover lost data from any computer with an Apple ID.

Tip: Please check the Internet connection is stable.

Step 1: Choose Recover from the iCloud after launching PhoneRescue.

Tip: Make sure data reserved in iCloud Drive.

Step 2: Then, please choose iCloud Drive to retrieve your lost data.

Step 3: Next, please input your Apple ID and Password to enter into your iCloud account.

Step 4: Please choose the data located in iCloud Drive and then please click download.

Tip: If you want to browse the data located in folders, please double-click the selected folder.

Step 5: You can check whether the status is complete or not.

Dear customers, if you have any questions, please feel free to tell us. And we will send solution to you soon. Thank you for your generous support and kind understanding to iMobie in advance.

Where Can I Input License Code?

Some users tell us that they do not know where to input PhoneClean license code. If you encounter issue like this, please refer to this help page to solve it.

Step 1: Connect your iDevice to computer, and then click Buy Now button.

Step 2: You will enter into the register interface. Next, please input your license code.

Tip: We highly recommend you to copy and paste this code instead of entering it directly, and please make sure there is no blank space before and after it.

Dear customers, if you have any questions, please feel free to tell us. And we will send solution to you soon. Thank you for your generous support and kind understanding to iMobie in advance.

How to Solve PhoneClean 103 Error Code Issue?

Some users may encounter 103 error code issues when using PhoneClean. This issue is caused via the failed backup process. Today we will introduce a feasible solution to help you tackle this issue. Read this article and check solution here.

Step 1: Connect your device to computer first > on the main interface of PhoneClean, click Restore button.

Step 2： Check which backup you want PhoneClean to restore.

Step 3: Please the blue Restore button and PhoneClean will restore all your device info from that backup point.

Tip: If you want to remove some discarded or expired backups, please click the Trash Tab to delete it.

Dear users, if you have any questions, please feel free to tell us or contact Support@imobie.com directly. And our dev team will send solution to you soon. Thank you for your generous support and kind understanding in advance.