Find your lost data back via PhoneResuce

PhoneRescue helps users to find their lost data back in a safe and reliable way, including messages, notes, call history, photos, videos, etc... But some users eamil us to tell us that they are unable to locate their lost data, even though they pay for the full version of PhoneRescue. If you encountered an issue like that, please refer to  this help page to find your data back.

1. Try to recover data from iOS device, iTunes and iCloud backup. Please make sure backups restored in iTunes or iCloud before restoring. Meanwhile, check the internet connection is stable.

2. If nothing happens, to help us make better analysis, please send log to our Support@imobie.com directly. It is easy to do: connect your device to PhoneRescue > click the Menu tab on the upper right of PhoneRescue > click Send Log-file to us from the drop-down menu> send the zip file to us as attachment.

3. If you are using Mac, please refer to this guide to send log file. Connect your device to PhoneRescue > click the Menu tab on the upper left of PhoneRescue > click Send Log-file to us from the drop-down menu> send the zip file to us as attachment.

4.    If you are not able to send log directly, please send it via this way. Here is the path of Log:

For Windows: C: User/Your computer name/AppData/Roaming/Your computer name/PhoneRescue/Errorlog

For Mac: /Users/Your computer name/Library/Application

Support/com.imobie.PhoneRescue/PhoneRescue

Dear user, once you send log to us, our dev team will try our best to solve the issue and send solution to you soon.

Notes: Please make sure you have installed mailbox on your computer before you send log to us. If you do not have, please install mailbox on your computer first.