Why Script Error Occurs After Deep Clean?

Some people may encounter script error after finishing deep clean process. Do you consider why this error occurs and have you worry about it? If so, we will give you a detailed explanation about this issue.

Dear user, we would like to tell you that this issue is caused via the unstable internet connection, but it won’t affect you to use our product normally. So please do not worry about it. Please click the button we underlined if you encounter this issue.

Dear customer, if you have any question after reading this article, please leave your comment here and we will send solution to you soon. Thank you for your generous support and kind understanding to iMobie in advance.

Why PhoneClean Can’t Detect the Jailbroken iDevice?

Some users email us that their jailbroken iDevices cannot be detected via PhoneClean. Today, we provide this help page to solve this issue. Please check solution here:

1. It seems that you didn't install a plunging named afc2add on your device. Please install afc2add on your device through Cydia:

Dear customer, we strongly hope our product will bring more conveniences to you. If you have any problems, please leave your comment or contact Support@imobie.com directly. We will try our best to provide you with the best software we can make.

How to Delete Backup Created Before Deep Clean?

Some customers ask why PhoneClean always backup their data before clean process. Sometimes, they feel annoyed about this if the backup process is taking a long time. Today, we will explain this to you and teach how to delete the backups created before deep clean.

First, we would like to tell you that considering the significance of your data, PhoneClean creates full backups prior to any cleaning action. Upon doing so, even you mistakenly deleted some of useful personal data, like an important message or other valuable photos; you can get them back by restoring your device to any appointed backup point. It will be appreciated for your kind understanding for that.

If you really do not want to keep the backup, please refer to the tutorial to delete it permanently.

If you are using PC, here is the path that backup located:

C:\Users\{computer name}\AppData\Roaming\iMobie\PhoneClean\DeviceBackup

If you are using Mac, here is the path of backup located:

Open Finder > Go > Go to Folder > Enter: ~/Library/Application Support/MobileSync/Backup/ > Go.

If you have any questions, please leave your comments or contact our Customer Support directly. Thank you for your generous support and kind understanding to iMobie in advance.

Why I Can’t Download iMobie Product on My iPhone/iPad/iPad Touch?

Some customers send mail to tell us that they are unable to download iMobie product, like PhoneClean, AnyTrans, PhoneRescue on their iPhone, iPad or iPod Touch. They feel confused about this issue. You will get the answer after reading this passage.

We would like to clarify that all our products are desktop based programs, but they can be used to for iOS devices, such as iPhone, iPad, iPod Touch. Thus, please install our product on your computer first and then connect your device with it via USB cable. Next, you can use it.

If you think this inconvenience you, the good news is that our dev team is working on improving our products and will provides you with more conveniences. It will be appreciated for your kind patience.

If you have any questions, please leave your comments or contact our Customer Support directly. Thank you for your generous support and kind understanding to iMobie in advance.

How to Recover Lost Data from iCloud Drive?

PhoneRescue helps users to recover data via exporting data from iCloud Drive even without iDevice at hand. It lets you easily retrieve PPT, Excel, PDF file, Pictures and other files you lost. Through iCloud Drive feature of PhoneRescue, you can preview and selectively recover lost data from any computer with an Apple ID.

Tip: Please check the Internet connection is stable.

Step 1: Choose Recover from the iCloud after launching PhoneRescue.

Tip: Make sure data reserved in iCloud Drive.

Step 2: Then, please choose iCloud Drive to retrieve your lost data.

Step 3: Next, please input your Apple ID and Password to enter into your iCloud account.

Step 4: Please choose the data located in iCloud Drive and then please click download.

Tip: If you want to browse the data located in folders, please double-click the selected folder.

Step 5: You can check whether the status is complete or not.

Dear customers, if you have any questions, please feel free to tell us. And we will send solution to you soon. Thank you for your generous support and kind understanding to iMobie in advance.

Where Can I Input License Code?

Some users tell us that they do not know where to input PhoneClean license code. If you encounter issue like this, please refer to this help page to solve it.

Step 1: Connect your iDevice to computer, and then click Buy Now button.

Step 2: You will enter into the register interface. Next, please input your license code.

Tip: We highly recommend you to copy and paste this code instead of entering it directly, and please make sure there is no blank space before and after it.

Dear customers, if you have any questions, please feel free to tell us. And we will send solution to you soon. Thank you for your generous support and kind understanding to iMobie in advance.

How to Solve PhoneClean 103 Error Code Issue?

Some users may encounter 103 error code issues when using PhoneClean. This issue is caused via the failed backup process. Today we will introduce a feasible solution to help you tackle this issue. Read this article and check solution here.

Step 1: Connect your device to computer first > on the main interface of PhoneClean, click Restore button.

Step 2： Check which backup you want PhoneClean to restore.

Step 3: Please the blue Restore button and PhoneClean will restore all your device info from that backup point.

Tip: If you want to remove some discarded or expired backups, please click the Trash Tab to delete it.

Dear users, if you have any questions, please feel free to tell us or contact Support@imobie.com directly. And our dev team will send solution to you soon. Thank you for your generous support and kind understanding in advance.

How to Make Your iPhone/iPad/iPod Touch Be Detected by PhoneClean

Some users complain that nothing happens when they connect their iDevice to computer. Do you encounter this issue when using PhoneClean? If so, please refer to this help page to tackle this issue soon. Here are our suggestions for you:

1.    Please make sure iTunes can read your device properly and please also Trust this computer when the device is connected. If not, please reinstall your iTunes.

2. Please make sure you are using your computer as Administrator account.

          

3.    If problem continues, please give another USB cable a new try.

Dear user, please let us know whether suggestions above will work for you. If not, please contact Support@imobie.com and then we will try to help you make further analysis on this issue. It will be appreciated for your generous support and kind understanding in advance.

Clean Others Located in Your iDevice via PhoneClean

Many people complain that their iPhones are taken up via Other. Do you know what is Other and how to move them from your iDevice? Some people may think Other on your iPhone is the complete OS taken space or Safari, email temporary data. But that’s not the most right answer. Part of that Other space on iPhone is taken up via iOS, the operate system running on your iPhone. In this case, there is no way to regain the free space from this part. However, the Other part of iPhone storage space also contains sort of caches and temp files generates by apps and iTunes syncs. Thus, some of them can’t be used long term.

The Other largely depends on the apps that installed on your iPhone. The more caches and temp files created via apps, the more space consumed by Other. Undoubtedly, it may slow down you iPhone.  

In this case, please refer to our suggestions to get rid of Other and free up more space for your iPhone/iPad/iPod Touch via PhoneClean.

Step 1: Please perform both Quick Clean and Deep Clean for your device. Otherwise, Toolbox can help you reclaim some free space, would you please give a try.

Step 2: The “Other” on your device is likely to taken up by media files or Apps which PhoneClean could not remove as we thought they are important for you. Please go to Settings > General > usage to view the detail information of your device memory usage. We suggest you delete some inactive apps or media files to regain more free space.

Step 3: And above all, regarding to reducing “other” on device, we are currently working on a new version of PhoneClean which will make great improvement about this. It will be appreciated for your kind understanding and patience.

Dear user, if you have any questions, please leave your comments or contact Support@imobie.com directly. And we will send solution to you as soon as possible. Thank you for your generous support and kind understanding in advance.

How to Solve iOS Structure Becomes More Complex Issue?

Some users may encounter iOS structure becomes more complex issue when using PhoneClean. How to solve this issue is a frequent question by our customers. Today, we provide this help page to help users tackle this issue. Please check whether our suggestions are available when you encounter such an issue. 

Step 1:  This problem may be due to insufficient free space on your device to run deep clean. Please delete some unimportant data from your phone to regain at least 2GB free space. You can also backup some data which takes up large memory to your computer and then temporarily remove these data from your device.

Step 2: If the problem continues, it is due to the redundancy of your device's data, which requires a large amount of free space on your computer hard drive for backup use. So would you please free up more space on your computer before Deep Clean?

Step 3: If the suggestions we provides are still unable to solve your issue, please refer to the tutorial below:

1. Please restore your iPhone by using a complete backup, then restart your iPhone to try.

2. If problem continues, please follow this online guide to try to solve this problem: http://support.apple.com/en-gb/TS2529

Dear users, if this help page still can’t solve your issue, please contact Support@imobie.com directly. Our Customer Support will send new solution to you soon. If you have any problems, please feel free to contact us. Thank you for your generous support and kind understanding to iMobie in advance. Have a nice day!

Turn off Find My iPhone/iPad/iPod Touch When Deep Clean Process Failed

When using Deep Clean or Restore feature, it requires you to turn off

Find My iDevice, such as, iPhone, iPad and iPod Touch option in your device.

Please refer to the help page to tackle it if you encounter such an issue.

Step 1: Open the Settings apps on your devices> iCloud > turn off the Find My iPad option. Take an iPad 4 as example, which is similar to iPhone and iPad.

Step 2: Then please enter into Apple ID password to turn off Find My iPad as required. After doing so, you will disable Find My iPad option.

Tip: Once PhoneClean finishes clean process, please keep in mind that it is recommended to turn on The Find My iPhone/iPad/iPod Touch for the safety of your device.

Dear users, if you have any problems, please leave your comment or contact Support@imobie.com directly. Our Customer Support will send solution to you. We are looking forward to your reply. Thank you for your generous support and kind understanding in advance.

UnCheck iDevice Encrypt backup option in iTunes while clean process terminated

Due to encrypting backup, users will fail to finish backup process when using our product. The reason of this issue is that Apple values user's privacy, so it won't let our product to detect user's encrypted backup. If you encounter such an issue, please read this article to find out solution.

The feasible solution to solve this issue is easy. Here is the detailed tutorial that may help you do so:

1.    Please connect your device to computer.

2.    Click your device icon.

3.    Please Encrypt iDevice Backup option.

Dear users, if you have any problems, please feel free to contact us or send mail to support@imobie.com directly. And our customer support will send the most efficient solution to you at once. If you believe our product is useful, please kindly recommend to your family and friends. Thank you for your generous support to iMobie in advance. Have a nice day!

Find your lost data back via PhoneResuce

PhoneRescue helps users to find their lost data back in a safe and reliable way, including messages, notes, call history, photos, videos, etc... But some users eamil us to tell us that they are unable to locate their lost data, even though they pay for the full version of PhoneRescue. If you encountered an issue like that, please refer to  this help page to find your data back.

1. Try to recover data from iOS device, iTunes and iCloud backup. Please make sure backups restored in iTunes or iCloud before restoring. Meanwhile, check the internet connection is stable.

2. If nothing happens, to help us make better analysis, please send log to our Support@imobie.com directly. It is easy to do: connect your device to PhoneRescue > click the Menu tab on the upper right of PhoneRescue > click Send Log-file to us from the drop-down menu> send the zip file to us as attachment.

3. If you are using Mac, please refer to this guide to send log file. Connect your device to PhoneRescue > click the Menu tab on the upper left of PhoneRescue > click Send Log-file to us from the drop-down menu> send the zip file to us as attachment.

4.    If you are not able to send log directly, please send it via this way. Here is the path of Log:

For Windows: C: User/Your computer name/AppData/Roaming/Your computer name/PhoneRescue/Errorlog

For Mac: /Users/Your computer name/Library/Application

Support/com.imobie.PhoneRescue/PhoneRescue

Dear user, once you send log to us, our dev team will try our best to solve the issue and send solution to you soon.

Notes: Please make sure you have installed mailbox on your computer before you send log to us. If you do not have, please install mailbox on your computer first.